The SOS support is available to every poe customer. The service is generally subject to a charge, even for existing contracts. With our SOS support, we want to help quickly and easily in urgent emergencies, but we still have to follow a few rules.
Call acceptance flat rate
Each new call / call must be recorded with the necessary data and assigned in our ERP system. For this purpose, please have the following data ready:
At the end of this recording / checking / assignment, you will be informed of the corresponding UHD number (User Help Desk).
The call acceptance fee already includes a working time of max. 60 minutes. If less time is required than 60 minutes, there is no entitlement to reduced billing or reimbursement!
Billing according to expenditure
All services beyond the flat-rate services included in the SOS Call will be billed at cost.
Reachability outside business hours:
All services can only be provided on working days, excluding all public holidays in NRW.
Services for processing the call within poe business hours will be charged at the current service prices, unless they are part of an existing contract.
Phone number SOS Support: +49 (2951) 98490-505
